Privacy Policy

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Effective Date: 05/03/2024

At Covina Buy Center operating as Covina Volkswagen and/or our vehicle-buying division, we are committed to protecting your privacy and the information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

We may collect the following types of information when you use our website, fill out a form, or contact us:

• Personal Identification Information: Name, phone number, email address, home address
• Vehicle Information: VIN, make, model, year, mileage, vehicle condition, title status, payoff details
• Transaction Details: Offers made or accepted, method of payment, transaction history
• Location Data: When scheduling pickup or mobile service
• Communication Records: Text messages, emails, and call notes related to offers or service inquiries
   

We use your information to:

• Provide vehicle appraisal services
• Generate Kelley Blue Book Instant Cash Offers (via our official partnership)
• Schedule appointments or at-home evaluations
• Prepare and complete legal documents (title transfers, payoff coordination, DMV paperwork)
• Process secure payments, including cashier’s checks or wire transfers 
• Communicate important updates regarding your appointment or offer 
• Improve our website and services
   

We do not sell or rent your personal information to third parties.

However, we may share your data with:

• Kelley Blue Book (KBB): When you request an Instant Cash Offer
• Financial institutions: For processing payoffs or wire transfers
• Transport partners: When coordinating vehicle pick-up
• Legal or regulatory bodies: If required to comply with laws or protect our business
   

We take your privacy seriously and use commercially reasonable safeguards to protect your data, including:

• Secure servers and encryption where applicable
• Limited access to sensitive data by authorized personnel only
• Safe storage and disposal of paperwork containing personal or vehicle information
   

You may request to:

• View or update your personal data
• Opt out of future communications
• Have your information deleted from our system (subject to legal retention requirements)
   

To do so, please contact us at info@covinabuycenter.com.

Our website may use basic cookies to enhance user experience and gather anonymous analytics. These cookies do not collect personally identifiable information unless voluntarily submitted by you through a form.

Our website may contain links to third-party sites, such as Kelley Blue Book. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies separately.

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Covina Buy Center – Covina Volkswagen
Email: info@covinabuycenter.com
Phone: 626-209-2357
Address: 528 S. Citrus Ave Covina, CA 91723